IT Support Technician - Help Desk
RenTech RenTech Toledo, OH Toledo, OH Full-time Full-time From $48,000 a year From $48,000 a year About us RenTech is an IT Managed Service Provider in Toledo, OH.
We do it all for our clients:
networking, server management, security patching, Microsoft 365, wiring, projects, and more.
But most of all, super-fast and friendly support.
IT Support Technician - Help Desk We are looking for an enthusiastic and customer-focused IT Support Technician to assist our clients with computer hardware and software issues.
You will be required to work via remote connection to resolve IT related issues and assist with software upgrades and systems integrations.
Technician should have knowledge of business IT systems, strong troubleshooting skills, excellent customer service, and be a quick learner.
Technician will provide fast and effective support for clients experiencing basic hardware and software issues.
Responsibilities Respond to client support requests in a timely manner.
Configure and troubleshoot workstations, servers, and network gear.
Troubleshoot network and connection issues.
Install, configure, upgrade, and troubleshoot operating systems and applications.
Monitor, research, and resolve alerts from RMM.
Advise clients on software and hardware upgrades.
Create and update documentation for client IT environments.
Complete job reports on a weekly basis.
Be part of after-hours on-call schedule.
Qualifications Excellent customer service and communication skills.
Familiar with IT ticketing system (ConnectWise Manage).
Basic hardware and software troubleshooting.
Basic networking - TCP/IP, firewalls, switches, DHCP, DNS, etc.
Basic understanding of Windows Server, Active Directory, Group Policy.
Experience with Office 365, Exchange Online, Azure AD.
Experience with Microsoft Hyper-V or other virtualization technologies.
Experience with RMM desired (ConnectWise Automate).
2-3 years' experience required.
Technician may be asked to work after-hours on occasion due to hardware/software upgrades as needed.
Pay based on experience.
Go to teamrentech.
com to learn more about RenTech.
Job Type:
Full-time Pay:
From $48,000.
00 per year
Benefits:
Paid time off Parental leave Experience level:
2 years 3 years Schedule:
8 hour shift Day shift Monday to Friday On call Ability to commute/relocate:
Toledo, OH 43617:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Help desk:
1 year (Required) IP networking:
1 year (Required) Work Location:
Hybrid remote in Toledo, OH 43617.
Estimated Salary: $20 to $28 per hour based on qualifications.
We do it all for our clients:
networking, server management, security patching, Microsoft 365, wiring, projects, and more.
But most of all, super-fast and friendly support.
IT Support Technician - Help Desk We are looking for an enthusiastic and customer-focused IT Support Technician to assist our clients with computer hardware and software issues.
You will be required to work via remote connection to resolve IT related issues and assist with software upgrades and systems integrations.
Technician should have knowledge of business IT systems, strong troubleshooting skills, excellent customer service, and be a quick learner.
Technician will provide fast and effective support for clients experiencing basic hardware and software issues.
Responsibilities Respond to client support requests in a timely manner.
Configure and troubleshoot workstations, servers, and network gear.
Troubleshoot network and connection issues.
Install, configure, upgrade, and troubleshoot operating systems and applications.
Monitor, research, and resolve alerts from RMM.
Advise clients on software and hardware upgrades.
Create and update documentation for client IT environments.
Complete job reports on a weekly basis.
Be part of after-hours on-call schedule.
Qualifications Excellent customer service and communication skills.
Familiar with IT ticketing system (ConnectWise Manage).
Basic hardware and software troubleshooting.
Basic networking - TCP/IP, firewalls, switches, DHCP, DNS, etc.
Basic understanding of Windows Server, Active Directory, Group Policy.
Experience with Office 365, Exchange Online, Azure AD.
Experience with Microsoft Hyper-V or other virtualization technologies.
Experience with RMM desired (ConnectWise Automate).
2-3 years' experience required.
Technician may be asked to work after-hours on occasion due to hardware/software upgrades as needed.
Pay based on experience.
Go to teamrentech.
com to learn more about RenTech.
Job Type:
Full-time Pay:
From $48,000.
00 per year
Benefits:
Paid time off Parental leave Experience level:
2 years 3 years Schedule:
8 hour shift Day shift Monday to Friday On call Ability to commute/relocate:
Toledo, OH 43617:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Help desk:
1 year (Required) IP networking:
1 year (Required) Work Location:
Hybrid remote in Toledo, OH 43617.
Estimated Salary: $20 to $28 per hour based on qualifications.
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