Quality Assurance Coordinator
Toledo Area Regional Transit Authority Toledo Area Regional Transit Authority Toledo, OH Toledo, OH Full-time Full-time $50,000 - $60,000 a year $50,000 - $60,000 a year 3 days ago 3 days ago 3 days ago About us TARTA is a small business in GOVERNMENT_MILITARY in Toledo, OH.
We are professional, agile and our goal is to At the Toledo Area Regional Transit Authority (TARTA) we take our mission statement - Empowering People to Make Connections - very seriously.
With every opportunity, we aim to exceed our stakeholder's expectations.
We're looking for a personable, yet highly professional, service extraordinaire to join us in delivering our mission to our customers and stakeholders.
.
Essential Duties and
Responsibilities:
Conduct oneself and produce results in alignment with TARTA Core Values.
Work closely with the Customer Service team to address concerns, issues & complaints.
Identify and notify Senior Managers or Directors of customer experience issues noticed on vehicle during ride-alongs and received from customer concerns and complaints, related to maintenance, communications, external TARTA issues, etc.
with suggestions for corrections.
Resolves problems by clarifying issues, researching and exploring answers and alternative solutions, implementing solutions and escalating unresolved problems.
Monitors, communicates & insures immediate delivery of front line resolution to customers.
Monitors customer service delivery within the call centers and Hub.
Oversees the implementation of the Fixed Route Reduced Fare Program.
Provides monthly reports to the applicable departments.
Serves as a back up to the Customer Care Manager for facilitation of ADA appeals.
Perform duties in accordance with organizational policies, procedures, and practices.
Provide updates to Customer Care Manager of success of all projects for the Customer Care Department.
Engage with & respond to customer & employee feedback in an accurate, complete & timely manner.
Uses computer software to assure accurate bus stop patterns, correct distances for use in GPS tracking of buses, and accuracy of APC data.
Monitor accuracy of APC data to ensure data is being collected accurately for correct analysis of route performance.
Required Qualifications and Attributes:
Highschool diploma or equivalent (degree encouraged) At least two (2) years of working in public transit, human services or related field.
A combination of education and/or experience that provides the required knowledge, skills and abilities to perform the essential functions fo the position.
TARTA reserves the right to determine the equivalences of education and experience.
Preferred Qualifications and Attributes:
Computer Skills:
This position requires excellent computer skills and ability to adapt to department-specific software, including web-based applications May be assigned additional responsibilities as required.
Job Type:
Full-time Pay:
$50,000.
00 - $60,000.
00 per year
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance Schedule:
8 hour shift Monday to Friday Education:
High school or equivalent (Preferred)
Experience:
public transit, human services or related field:
2 years (Preferred) Ability to Commute:
Toledo, OH 43610 (Preferred) Ability to Relocate:
Toledo, OH 43610:
Relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
We are professional, agile and our goal is to At the Toledo Area Regional Transit Authority (TARTA) we take our mission statement - Empowering People to Make Connections - very seriously.
With every opportunity, we aim to exceed our stakeholder's expectations.
We're looking for a personable, yet highly professional, service extraordinaire to join us in delivering our mission to our customers and stakeholders.
.
Essential Duties and
Responsibilities:
Conduct oneself and produce results in alignment with TARTA Core Values.
Work closely with the Customer Service team to address concerns, issues & complaints.
Identify and notify Senior Managers or Directors of customer experience issues noticed on vehicle during ride-alongs and received from customer concerns and complaints, related to maintenance, communications, external TARTA issues, etc.
with suggestions for corrections.
Resolves problems by clarifying issues, researching and exploring answers and alternative solutions, implementing solutions and escalating unresolved problems.
Monitors, communicates & insures immediate delivery of front line resolution to customers.
Monitors customer service delivery within the call centers and Hub.
Oversees the implementation of the Fixed Route Reduced Fare Program.
Provides monthly reports to the applicable departments.
Serves as a back up to the Customer Care Manager for facilitation of ADA appeals.
Perform duties in accordance with organizational policies, procedures, and practices.
Provide updates to Customer Care Manager of success of all projects for the Customer Care Department.
Engage with & respond to customer & employee feedback in an accurate, complete & timely manner.
Uses computer software to assure accurate bus stop patterns, correct distances for use in GPS tracking of buses, and accuracy of APC data.
Monitor accuracy of APC data to ensure data is being collected accurately for correct analysis of route performance.
Required Qualifications and Attributes:
Highschool diploma or equivalent (degree encouraged) At least two (2) years of working in public transit, human services or related field.
A combination of education and/or experience that provides the required knowledge, skills and abilities to perform the essential functions fo the position.
TARTA reserves the right to determine the equivalences of education and experience.
Preferred Qualifications and Attributes:
Computer Skills:
This position requires excellent computer skills and ability to adapt to department-specific software, including web-based applications May be assigned additional responsibilities as required.
Job Type:
Full-time Pay:
$50,000.
00 - $60,000.
00 per year
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance Schedule:
8 hour shift Monday to Friday Education:
High school or equivalent (Preferred)
Experience:
public transit, human services or related field:
2 years (Preferred) Ability to Commute:
Toledo, OH 43610 (Preferred) Ability to Relocate:
Toledo, OH 43610:
Relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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