Information Systems Support Engineer: Level 1

Company Name:
DataServ Integrations, LLC
Title: Information Systems Support Engineer: Level 1
Department: Information Systems
Reports to: Director of Information Systems Support
Office Location: Northwest
ohio

Company Overview:
DataServ, a Skoda Minotti Technology Firm, founded in 1986, is a comprehensive provider of information technology solutions, including managed, shared and stand-alone
services
. We have offered integrated solutions to the public and commercial markets for almost three decades. To learn more about the solutions we provide, visit us at www.dataservtech.com and www.shareohio.net.

Summary of
position
:
The primary focus of this position will be to support and maintain high-end voice, network, wireless, video surveillance and access control systems. Responsibilities will include basic help desk services, basic installation, training and problem resolution for both local and wide area networks in Defiance, Fulton, Henry, Lucas, Williams, and Wood counties. In addition, this position will perform meaningful assignments in our Information Systems group that will allow exposure to our business, our organization and technology offerings.

Essential Functions:
Become familiar with DataServ policies and procedures.
Represent DataServ in a positive manner to customer base and vendors.
Answer incoming support phone calls and document calls in ticket tracking system.
Perform help desk functions, including troubleshooting via both the phone and remote software.
Complete help desk support for routers, gateways, remote access servers, security firewalls, Internet or Intranet devices and connections.
Complete basic telephony maintenance as required.
Perform preventative and fault isolation maintenance on the local and wide area networks.
Perform COMS and IPTMS training.
Participate in customer project meetings.
Keep current on new developments and techniques in information technology.
Participate on special projects and Technical Assistance Center as assigned.
Perform other duties as assigned.
Assist with staging activities for telephony, wireless, network, data center and compute installations.
Provide assistance and support on line of business applications.

Knowledge, Skills and Abilities:
Strong
computer
skills, including Microsoft office products (Word, Excel, Outlook)
Knowledge of Windows and Mac OS
Understanding of the OSI model
Solid understanding of IP v4
Comprehensive understanding of various wiring infrastructure standards (EIA/TIA)
Strong analytical skills and effective interpersonal and communication skills to interact with a wide range of users having different levels of technology expertise

Requirements:
Associate's degree in computer science or related field or equivalent technical or professional experience related to the support of local and wide area network preferred.
Technical certifications and/or technical training in local and wide area networks and/or communications is highly desirable.
CCNA required within 90 days.
Obtain additional certifications, as required.
Availability to work nights and weekends.
Must be able to travel to various company and customer sites as required
Able to frequently travel on a daily basis
Pre-employment drug screening
Pre-employment driver's license and background check

Other Qualifications:
Demonstrates excellent customer service abilities
Has strong verbal and written communications skills
Ability to work well as part of a team
Ability to be flexible and work well in a fast paced environment
Ability to handle high stress situations/timelines
Has a strong work ethic and professional attitude and demeanor
Demonstrates organizational skills with the ability to handle multiple projects/multi-task
Demonstrates attention to detail
Consistently report to work on time; reliable and dependable
Ability to work with minimal supervision
Follows instructions, responds to management direction and solicit feedback to improve performance

Please submit resume and cover letter via our website www.dataservtech.com/careers or fax to HR CONFIDENTIAL at (440) 835-7088.

DataServ is an equal opportunity employer and does not discriminate in hiring or employment, in accordance with the requirements of all applicable laws, including race, color, religion, national origin, ancestry, age, gender, marital status, military status, sexual orientation, disability, or medical condition.

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