Company Name:
Penn National Gaming
Penn National Gaming has thrilled and entertained guests since 1971 when it all began as a horse racing venue. From a single race track, we have grown to be one of the nation's largest gaming companies, operating properties that offer broad and diverse gaming and pari-mutuel wagering experiences. PENN is dedicated to becoming the undisputed leader in guest service by offering a Red Carpet experience for each and every guest.
Your daily responsibilities include:
Providing fast, friendly, professional service to casino guests, beverage servers and bartenders
Monitoring guest consumption of alcohol and intervenes as needed according to guidelines
Serving as ambassador of goodwill while working and at customer and public relations functions
Promoting casino events and programs
Providing personalized service and uses guest name
Resolving service problems according to guidelines
Providing fast, friendly, professional service to casino guests, beverage servers and bartenders
Working well with others, especially beverage servers, bartenders, other barbacks, beverage supervisors, and casino supervisors
Maintaining par levels of operating supplies and equipment for each bar obtaining replacement stock from warehouse inventory in accordance with procedure
Placing liquors, fruits, glassware, linen, silverware, paper supplies and sundries in their designated places following established storage guidelines and safety procedures
Replacing empty draught beer kegs as may be required
Slicing and pitting fruit, and fills ice bins with crushed or cubed ice from designated ice machines
Operating and maintaining all equipment and utensils as required in accordance with established guidelines and safety procedures
Removing and properly disposes of all debris accumulated at the bar in accordance with department procedures
Wiping counter areas, sinks and floors as required to maintain a clean and safe work station
Maintaining cleanliness of designated areas as directed in accordance with established health and safety standards
To be successful in this position it will require the following skill set:
Must be 21 years of age
High school diploma or equivalent
Read, write legibly, understand and speak English
Excellent customer service/communication skills
Available to work required schedule which may include nights, weekends, holidays and overtime as needed
Must meet professional appearance standards as prescribed by company policy.
Must be able to respond to visual and oral cues
Able to work in constricting areas
Able to tolerate noise and bright lights
Able to work at a fast pace in often crowded/noisy environment
Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces
Something to leave you with:
If you're truly committed to a red-carpet service culture, then you need a team that is just as dedicated in pursuing that vision. Penn National Gaming is the place where we empower our cast members to deliver that WOW factor to our guests and in turn we will provide them an opportunity to build an "A" list career portfolio. You will soon understand why "It's Good To Be PENN!"
Job ID: 2014-20492
Casino Property: Hollywood Casino at Toledo
Location: US - OH - Toledo
Posted Date: 6/26/2014
Position Type: ..
Category: Food and Beverage

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